Política de reembolso

Overview

We want you to be happy with your I DO PRETTY 365 purchase. Because many of our products are personal-care and beauty products, certain return restrictions apply for health, hygiene, and product-integrity reasons.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product must be:

Unused and unopened
In its original condition and packaging
Accompanied by proof of purchase

For health and hygiene reasons, opened or used beauty, hair care, skin care, body care, and grooming products are not eligible for return unless the product arrived damaged, defective, or incorrect.

To request a return, contact us at info@idopretty365.com before sending any product back.

If your return is approved, we will provide instructions for returning your item. Products returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged or defective, or if you receive the wrong item, contact us as soon as possible at info@idopretty365.com.

Please include:

Your order number
A description of the issue
Photos of the product and packaging when applicable

We will review the issue and work with you on an appropriate resolution.

Non-Returnable Items

We cannot accept returns of:

Opened or used personal-care or beauty products
Gift cards
Final-sale items
Products that have been damaged after delivery
Products returned without prior authorization

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges

We do not offer direct exchanges.

If an eligible return is approved, you may return the original item according to the instructions provided and place a new order for the product you would like.